Changing Provider

The ‘Home Care Today’ project ran from 2013 to June 2017. COTA Australia continues to provide access to Home Care Today resources which were current at June 2017. However they are no longer monitored or updated, and information may not be current.

From February 2017, people with Home Care Packages will be able to change providers, taking their package funding with them to the new provider.

If you’re happy with the services you’re getting, you don’t need to do anything, but if you want to change, you can.

Choosing a new provider

There are many private and not-for-profit Home Care Package providers to choose from, including some specialist providers for LGBTI people and people from different cultural backgrounds. Our ‘Choosing a provider’ page has more advice and a checklist to help you make a choice.

Changing providers will be easiest if you are moving to another area or looking for a better fit.

Before you change

Before you decide to change, check your Home Care Agreement for any fees or special conditions. Providers are allowed to charge an exit fee, which must be mentioned in your Home Care Agreement.

VIEW our page: Concerns, Complaints and Improvements