Rights and Responsibilities

The ‘Home Care Today’ project ran from 2013 to June 2017. COTA Australia continues to provide access to Home Care Today resources which were current at June 2017. However they are no longer monitored or updated, and information may not be current.

You, your family and your carers have both rights and responsibilities, as does your service provider.

Your rights and responsibilities

You have the right to:

  • receive quality services
  • be treated with courtesy, dignity and respect
  • be actively involved in decision-making
  • transparency about fees and budgeting
  • receive care and support in a way that respects you, including your gender identity, sexual orientation and intersex status, your cultural background and your spirituality
  • have information provided to you in a language you understand
  • have your services reviewed
  • information to assist with making comments or complaints
  • privacy and confidentiality of personal information.

Your responsibilities are to:

  • respect the rights of home care workers
  • give your provider enough correct information to develop your Care Plan and Home Care Agreement
  • follow the terms and conditions of your Home Care Agreement, including paying fees
  • allow safe and reasonable access for home care staff at the times and places set out in your Home Care Agreement.

Your provider’s rights and responsibilities

Your provider has the responsibility to:

  • ensure your rights are respected, including meeting legal requirements on safety and security, service quality, staff and procedures
  • provide you with the information you need to make your own decisions.

Like you, your provider and their staff also have the right to be treated with fairness, courtesy and respect.

The Charter

Your rights and responsibilities are explained in the Charter of Care Recipients’ Rights and Responsibilities – Home Care, which is available in several languages.  Your provider will give you a copy as part of your Home Care Agreement.

VIEW our page: Managing your Home Care Package