Working with your Provider

The ‘Home Care Today’ project ran from 2013 to June 2017. COTA Australia continues to provide access to Home Care Today resources which were current at June 2017. However they are no longer monitored or updated, and information may not be current.

Working well with your provider will help you to get the most out of your package.

Checking roles and responsibilities

Your Home Care Agreement outlines the roles and responsibilities of you and your provider. If you’re unsure about who should be doing what, it’s a good idea to check your agreement – especially if you are partly self-managing your package.

Working with provider staff

The purpose of your Home Care Package is to help you stay well and independent for as long as possible. Continuing to do as much for yourself as you can manage helps you to stay healthy and maintain your independence.

If you would like, workers who come in to do a job can work alongside you to get things done. For example, you could dust or wipe down benches or basins while the worker does the heavy work. This can help to keep you active and have some real benefits for you physically and mentally.

Working with your case manager

From time to time, your case manager will contact you to find out how you are going, if your circumstances have changed or if you have any questions or suggestions. Your Home Care Agreement will say how often this will happen. If you have questions or concerns, write them down so that you can raise them with your case manager.

You also have the right to contact your provider at any time to talk about any issues to do with your Home Care Package.

VIEW our page: Managing your Home Care Package