COTA Australia’s submission calls for fixes to the current design and implementation problems in Support at Home before any merger with CHSP proceeds. The transition to a single, integrated home and community care system must be phased with a focus on participant-outcomes.
The submission discusses affordability, hidden CHSP waitlists, inadequate consumer protections, the need for real time availability data and ability to book services, price caps, the ability to choose multiple providers, and a commitment to ensure older people receive timely, equitable, and affordable care.