ACCAN – Making the Right Call: Your Rights as a Phone and Internet Customer

As a telecommunications customer, you have rights that apply to your mobile phone, landline phone, internet and, if it’s provided by a telco, your pay TV service. ACCAN has produced a guide, Making the Right Call, that summarises your rights as a phone and internet customer as outlined in the Telecommunications Consumer Protections Code and other relevant laws, regulations and industry codes.