The ‘Home Care Today’ project ran from 2013 to June 2017. COTA Australia continues to provide access to Home Care Today resources which were current at June 2017. However they are no longer monitored or updated, and information may not be current.
The purpose of this guide ‘The Voice of Consumers in Home Care: A Practical Guide’ is to support providers in establishing strong relationships with people who are using their services and to assist in developing a closer and more meaningful engagement with existing consumers.
We have also extracted for your convenience the self-assessment guide ‘The Voice of Consumers – Worksheet’ from the guide. You can download the ‘The Voice of Consumers – Worksheet’ and complete it with your staff. This is a very helpful tool that can lead to your consumer engagement action plan.
To view the downloads for the Voice of Consumers Guide and Charts, see the resource links below:
VIEW the guide: The Voice of Consumers in Home Care: A Practical Guide
VIEW our page: Consumer Engagement in your Organisation