Consumer Directed Care, legal issues, positive risk taking and managing organisational uncertainty

The ‘Home Care Today’ project ran from 2013 to June 2017. COTA Australia continues to provide access to Home Care Today resources which were current at June 2017. However they are no longer monitored or updated, and information may not be current.

The Article on Legal Issues summarises the findings of the legal issues project literature review and stakeholder interviews. Drawing on organisational dynamics, the article considers how uncertainty surrounding changes such as the introduction of CDC may lead to organisations becoming more risk averse. Given that CDC aims to increase consumer control and flexibility in service provision, this requires a positive approach to risk taking. The article suggests some strategies to assist organisations to balance their duty of care with the dignity of risk for consumers.

The Practice Guidance on Legal Issues in CDC has been produced as a result of the findings of the Legal Issues Project. The guide contains:

  • an overview of the legal issues research
  • definitions of key legal terms and a suggested decision-making process for dealing with legal and ethical issues
  • a series of practice guides on the key legal issues raised in the research
  • references to relevant literature and resources.

VIEW our page: Home Care Agreements