Making a Complaint

The ‘Home Care Today’ project ran from 2013 to June 2017. COTA Australia continues to provide access to Home Care Today resources which were current at June 2017. However they are no longer monitored or updated, and information may not be current.

If you have tried to raise your concerns with your provider but aren’t happy with their response, you can make a complaint to the Aged Care Complaints Commissioner.

The Aged Care Complaints Commissioner is a free, national and independent service that helps you to resolve your concerns. They are approachable, impartial and fair.

To make a complaint

More information

For more information about making a complaint, see the Commissioner’s ‘I Have A Concern’ booklet.

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